Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and, just as importantly, what we can't. We are an independent information site. We don't run casinos, hold player accounts or handle payments, so we can't act on a problem with a specific casino account.

Check first: is your issue with us or with a casino?

Most messages we receive fall into one of two groups. The table below shows where each kind of question belongs.

What we can help with

• Corrections. Bonus terms, wagering requirements, payment options and withdrawal limits change often. If you spot something on our pages that no longer matches a casino's published terms, tell us which page and which detail, and where you saw the newer information.
• Questions about our reviews. If you'd like to know how we approached a comparison, including how we treat advertised offers such as the welcome packages listed on our trusted non GamStop casinos guide, ask us.
• Topic suggestions. Tell us what you'd like explained, whether that's free spins conditions, game contribution to wagering, currency conversion or how self-exclusion works.
• Editorial or business enquiries. Introduce your organisation and what you have in mind. Commercial relationships do not decide rankings, and commission does not buy position.

How to write to us

Use the contact details or form shown on this site's footer or contact area. We don't publish a response-time promise, so please don't rely on a reply by a particular date. A clear message helps us act on it. Include:

1. The page address or title you are writing about.
2. The specific statement you think is wrong, unclear or missing.
3. Any source you have, such as the casino's terms page and the date you viewed it.
4. Whether you'd like a reply, and an email address we can use.

Please don't send passwords, full card numbers, identity documents or bank details. We will never need them.

If you have a problem with a casino

We can't intervene in a dispute, release a withdrawal or reopen an account. What usually works better:

1. Contact the casino's customer support in writing, so you have a record. Keep screenshots of the balance, the bonus terms you accepted and any messages.
2. Ask for the formal complaints procedure and any deadline for each stage.
3. Check what the casino has asked for. Withdrawals are often held until identity or source-of-funds checks are complete.
4. If the casino lists a licensing body or dispute resolution body, you can escalate there. Be aware that sites not covered by GAMSTOP may hold overseas licences, and the UK Gambling Commission may not be able to step in. Redress can be much harder to obtain than at a UK-licensed operator.

Our casino pages describe advertised offers, and these are casino marketing rather than confirmed outcomes. Always read the current terms before depositing. We have never claimed to have tested deposits or withdrawals ourselves, and we can't guarantee any payout.

Support if gambling is becoming a problem

If you feel your gambling is out of control, you don't have to wait. Contact GamCare through the National Gambling Helpline (0808 8020 133, free and confidential) or use its online chat. You can also register with GAMSTOP to exclude yourself from UK-licensed gambling sites, and use blocking software and deposit or loss limits to add protection. Please check current details on those organisations' own websites, as services can change. Gambling is for adults aged 18 and over, and it should never be treated as income or a way out of financial difficulty.

What to expect from us

A real person reads the messages we receive. We may not be able to reply to every one, but corrections that can be verified against a casino's published terms are checked and, where appropriate, updated. We will not recommend a casino to you privately, and we won't comment on individual account disputes.

For more on how we compare operators, you can browse our list of trusted non GamStop casinos.